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Key Points

  • Finland introduced plans to develop a more efficient customer-focused immigration service model beginning in 2023


The government of Finland has a new organizational strategy for 2023 through 2027. Through the strategy, the government aims to provide a people-service-centered approach and create a more efficient permit issuance service.

What are the Changes?

The government of Finland aims to provide reliable and efficient customer-focused services to enhance Finland’s competitiveness and create a well-functioning society. Objectives for 2023-2027 include providing quality work, excellent customer experience, continuous improvement, network engagement, and promoting employee well-being.

Looking Ahead

Over the next few months, the government intends to introduce additional digital solutions and automated processes. Continue to check the government of Finland’s website for the latest updates and information.

Written by: Jessie Butchley, Global Immigration Writer, Envoy Global
Source: The Finnish Immigration Service

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